Policies

Return Policy

At Woven Ridge, we take pride in our handcrafted macrame pieces and strive to ensure that each item meets our high standards of quality. However, we understand that sometimes issues may arise, and you may not be fully satisfied with your purchase. Our return policy is designed to address these situations while also acknowledging the custom nature of our products.

  1. Damaged Items:
    • If you receive a damaged item, please contact us within 7 days of delivery.
    • Provide detailed information about the damage, along with clear photographs.
    • We will evaluate the situation and work with you to resolve the issue, either through a repair, replacement, or refund.
  2. Custom Orders and Satisfaction Guarantee:
    • Since all our macrame pieces are custom-made, we do not offer returns or exchanges for items that are not damaged.
    • However, we stand behind our craftsmanship and want you to be completely satisfied with your purchase.
    • If you are unsatisfied with your custom order for any reason, please contact us within 7 days of delivery, and we will work with you to find a reasonable solution.
    • Potential solutions may include alterations, modifications, or partial refunds, depending on the specific circumstances.
  3. Return Process for Damaged Items:
    • Contact our email at wovenridge22@gmail.com to initiate the return process.
    • Provide proof of purchase and detailed information about the damage.
    • Obtain a return authorization number and shipping instructions.
    • Return the item in its original packaging and condition.
    • Once the item is received and inspected, we will process the appropriate resolution (repair, replacement, or refund).
  4. Shipping Costs:
    • Return shipping costs for damaged items will be covered by Woven Ridge if the damage is deemed our responsibility.
    • If the damage occurred due to customer handling, the customer is responsible for return shipping costs.

Please note that our return policy is subject to change without prior notice. For the most up-to-date information or if you have any questions or concerns, please contact our customer service team.

We value your patronage and aim to provide you with exceptional handcrafted macrame pieces. If you are ever dissatisfied with your purchase, we encourage you to reach out to us so we can work together to find a satisfactory resolution.